Privacy Policy

*Last Updated: May 1, 2025* ## 1. Introduction Mindwire ("we", "our", "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mindwire.uk or engage our AI workflow automation consulting services. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. ## 2. Information We Collect ### 2.1 Personal Information We may collect personal information that you voluntarily provide to us when you: - Complete forms on our website - Register for an account - Subscribe to our newsletter - Request a consultation - Engage our services - Contact us via email, phone, or other channels This information may include: - Name and job title - Company name - Contact information (email address, phone number, mailing address) - Payment information - Professional background and business requirements ### 2.2 Information Automatically Collected When you visit our website, we may automatically collect certain information about your device and usage patterns, including: - IP address - Browser type and version - Operating system - Referring website - Pages viewed and time spent - Links clicked - Interaction with site features ### 2.3 Cookies and Similar Technologies We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. Types of cookies we use: - **Essential cookies**: Necessary for the website to function properly - **Analytical/performance cookies**: Allow us to recognize and count visitors and analyze site usage - **Functionality cookies**: Enable enhanced functionality and personalization - **Targeting cookies**: Record your visits to our website, pages visited, and links followed You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. ## 3. How We Use Your Information We use the information we collect for various business purposes, including to: - Provide, operate, and maintain our services - Improve, personalize, and expand our services - Understand and analyze how you use our services - Develop new products, services, features, and functionality - Communicate with you about our services, updates, and other information - Process transactions and send related information - Send marketing and promotional communications (with your consent) - Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity - Comply with legal obligations ## 4. Information Sharing and Disclosure We may share information in the following situations: ### 4.1 Third-Party Service Providers We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. ### 4.2 Business Transfers If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction. ### 4.3 Legal Requirements We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes. ### 4.4 With Your Consent We may disclose your personal information for any other purpose with your consent. ## 5. Client Data Processing ### 5.1 Client Data As part of our AI workflow automation consulting services, we may have access to data that our clients provide to us ("Client Data"). We process this data solely for the purpose of providing our services to the client. ### 5.2 Data Controller vs. Processor With respect to Client Data, our clients are typically the data controllers, and we act as a data processor. This means that our clients determine the purposes and means of processing personal data, while we process the data on their behalf. ### 5.3 Subprocessors We may engage subprocessors to assist in providing our services. We will ensure that any subprocessors are bound by appropriate contractual terms to protect Client Data. ## 6. Data Security We have implemented appropriate technical and organizational measures designed to protect the security of any personal information we process. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. ## 7. Data Retention We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. ## 8. Your Data Protection Rights Depending on your location, you may have the following rights regarding your personal information: ### 8.1 For EU/UK Residents (GDPR) - **Right to access**: The right to request copies of your personal information - **Right to rectification**: The right to request that we correct inaccurate information - **Right to erasure**: The right to request that we delete your personal information - **Right to restrict processing**: The right to request that we restrict the processing of your information - **Right to data portability**: The right to request that we transfer your information to another organization - **Right to object**: The right to object to our processing of your personal information - **Rights related to automated decision-making**: The right not to be subject to automated decision-making without human intervention ### 8.2 For California Residents (CCPA/CPRA) - **Right to know**: The right to know what personal information we collect and how it is used and shared - **Right to delete**: The right to request deletion of personal information - **Right to opt-out**: The right to opt-out of the sale or sharing of personal information - **Right to correct**: The right to request correction of inaccurate personal information - **Right to limit use of sensitive personal information**: The right to limit the use of sensitive personal information ### 8.3 How to Exercise Your Rights To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may request specific information to confirm your identity and ensure your right to access your personal data. ## 9. International Data Transfers We are based in the United Kingdom but may process, store, and transfer personal information in countries with different data protection laws. If we transfer your personal information outside of the EU/UK, we will ensure that appropriate safeguards are in place to protect your personal information. ## 10. Children's Privacy Our Service is not directed to anyone under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions. ## 11. Third-Party Links Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. ## 12. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. ## 13. Marketing Communications We may use your personal information to send you promotional content and updates about our services. You can opt out of these communications at any time by: - Clicking the "unsubscribe" link in any marketing email - Contacting us using the information provided below ## 14. EU-U.S. Data Privacy Framework Mindwire complies with the EU-U.S. Data Privacy Framework (DPF) as set forth by the U.S. Department of Commerce. Mindwire has certified to the Department of Commerce that it adheres to the DPF Principles. ## 15. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at: **Mindwire** 123 Automation Drive, Tech City London, UK EC1A 1AA **Data Protection Officer** Email: [email protected] Phone: +44 20 7123 4567